Help
FAQ
Short answers. Sales are not open yet. The install guide and refunds pages have the full steps.
Can I buy today?
Not yet. The catalog and USD prices are live. Checkout is not open. We will sell when the store is ready — no waitlist form.
Do I need an app?
No. QR and LPA come in email. Install in the phone’s cellular settings.
When does the validity clock start?
Usually on first attach to a covered network. Some regional or global plans start when you install the profile. The plan you bought is the source of truth.
Can I hotspot?
Most country plans allow tethering. A host network can still cap it. If a plan forbids hotspot, the plan page will say so.
Do I get a phone number?
No. Data only, unless a specific plan says otherwise. Keep your home SIM for calls and SMS.
Can I top up?
Yes, on the same coverage family, same profile, up to 10 times. Germany extra GB is not a Japan pack. New country = new QR.
What if I buy the wrong country?
If it is not installed, we cancel and refund. If it is installed, buy the right country and keep the old QR for later.
How do I find my order?
When checkout is open, open Order lookup with the number and email from the receipt. That page is not live yet.
How fast is delivery?
The QR is issued after payment clears, typically seconds. Install still needs your Wi-Fi and the phone’s eSIM menu.
Who is InboxSIM?
A storefront of White Cats Software, LLC. We resell travel data. We do not operate cell towers.