Refunds

When we refund

Both must be true:

• The eSIM was not installed on a device.
• The data was not used.

Email [email protected] with the order email and any order ID we sent you. We cancel at the supplier and refund the card charge for that pack.

When we do not

• The QR was scanned and the profile is on the phone.
• You attached to a network and used data.
• You bought the wrong country after install. Buy the right plan; keep the old QR if you return.
• The local network is slow or a given tower will not attach.

Top-ups

An unused top-up that has not started can be reviewed the same way. A top-up that has attached follows the host network rules — usually no cash refund.

Time

We aim to answer in two business days. Card refunds then follow the bank, often a few days.

Chargebacks

Ask us first. A dispute opened while we can still cancel the unused pack just delays the refund.