Refunds

When we refund

All of these must be true:

• The QR was not scanned and the profile is not on the phone.
• The data was not used.
• The supplier still lists the eSIM as allocated and not downloaded (GOT_RESOURCE and RELEASED). Starting a download counts as installed.

Email hello@inboxesim.com within 30 days of issue, with the order email and any order ID we sent you. We cancel at the supplier and refund the card charge for that pack.

When we do not

• The QR was scanned or the profile is on the phone.
• You attached to a network and used data.
• You bought the wrong country after install. Buy the right plan; keep the old QR if you return.
• The local network is slow or a given tower will not attach.
• Remaining gigabytes after install. We do not show a live GB meter; host usage can lag two to three hours, and leftover data is not cash.

An installed profile can be closed at the supplier with no refund. That is not a cash cancel.

Top-ups

Only if that pack is reloadable — the country page says Top-up. An unused top-up that has not started can be reviewed the same way. A top-up that has attached follows the host network rules — usually no cash refund.

Time

We aim to answer in two business days (US Eastern). Card refunds then follow the bank, often a few days.

Chargebacks

Ask us first. A dispute opened while we can still cancel the unused pack just delays the refund.