Written by Inbox eSIM, which sells eSIMs too. SIMzip’s prices are read from sim.zip and each links to its page there. Its rules below were read on its own pages on 2026-11-07, each with its source. How we compare.
- App or account
- Buy on the website with Apple Pay, Google Pay or card; the home page says only an email is needed, while its terms say a Google or Apple account is needed. source
- Delivery
- QR code shown on screen and emailed seconds after payment; plans are kept under My eSIMs. source
- Refunds
- Full refund only if the eSIM cannot be installed or never connects through its fault, asked within 30 days of purchase; refunds go to the original payment method within up to 30 business days. source
- Top-ups
- Yes: its plan pages can sell a data top-up to an existing eSIM, and another plan can be bought at any time. source
- When the days start
- Its FAQ says the validity clock starts at the first connection to a network at the destination, not at purchase. source
- Hotspot
- Its FAQ says tethering is allowed on its plans. source
- Support
- Its contacts page says chat, email and WhatsApp run around the clock with answers usually within the hour, and phone lines open Monday to Friday, 9am to 5pm UK time. source
- Renewal
- Its terms say it offers no monthly subscriptions or recurring billing, and all purchases are one-off or prepaid. source
Seller check
SIMzip has not been checked by hand yet; what we read automatically is below. The rule.
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Questions
When do SIMzip's days start counting?
Its FAQ says the validity clock starts at the first connection to a network at the destination, not at purchase. (read on SIMzip's own page, 2026-11-07: https://sim.zip/faq)
Can I use hotspot with SIMzip?
Its FAQ says tethering is allowed on its plans. (read on SIMzip's own page, 2026-11-07: https://sim.zip/faq)
How do I reach SIMzip's support?
Its contacts page says chat, email and WhatsApp run around the clock with answers usually within the hour, and phone lines open Monday to Friday, 9am to 5pm UK time. (read on SIMzip's own page, 2026-11-07: https://sim.zip/contacts)
Does SIMzip need an app or an account?
Buy on the website with Apple Pay, Google Pay or card; the home page says only an email is needed, while its terms say a Google or Apple account is needed. (read on SIMzip's own page, 2026-11-07: https://sim.zip/terms)
What is SIMzip's refund policy?
Full refund only if the eSIM cannot be installed or never connects through its fault, asked within 30 days of purchase; refunds go to the original payment method within up to 30 business days. (read on SIMzip's own page, 2026-11-07: https://sim.zip/terms)
How does SIMzip deliver the eSIM, and can I top up?
QR code shown on screen and emailed seconds after payment; plans are kept under My eSIMs. Top-ups: Yes: its plan pages can sell a data top-up to an existing eSIM, and another plan can be bought at any time. (read 2026-11-07)
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